Frequently Asked Questions
What areas do you deliver to? We have teamed up with local delivery company Bespoke to offer delivery of our treats within Auckland. Please contact us at firstname.lastname@example.org for delivery enquiries and quotes.
How far in advance can I order? We need at least 3 days notice for all orders. The website will show the next available pick up date as 3 days from today. Or give us a call to discuss your needs.
I would like to do a large corporate / custom order! Can I do that? Yes! Get in touch at email@example.com
Do you offer catering? Yes! Make your next work or social event the best ever with our catering. Get in touch at firstname.lastname@example.org
What does NAG (no added gluten) mean? As our kitchen is not Coeliac approved, we can't legally label our food as Gluten Free. We have therefore changed our labelling to no added gluten. This means there are no gluten in the ingredients we use and we take all the precautions.
What are all your precautions for your NAG products? We take all the pre-cautions to make sure there is no cross contamination in our allergy friendly products which includes no added gluten and vegan. We use clean and separate cooking equipment and utensils. We have a separate deep fryer for our allergy friendly donuts. All our staff are trained and we have a commercial dishwasher to sanitise our utensils and equipment. It is important to note that we do handle gluten containing products in the same kitchen.
Wen and Yen's Terms and Conditions, Order Changes and Refund Policy
Order Changes - If you need to change pick up time, you can just email to let us know. If you would like to add anything to your order, if you can let us know with 3 days notice, we can add them and you can pay either by bank transfer online or pay instore at pick up.
Donuts, Brownies, Slices etc - We do not give refunds for orders cancelled within 24 hours. If you contact us 24 hours prior to your order date, we can defer your order to another date or we can offer you a refund.
Cakes - We do not give refunds for orders cancelled within 72 hours. If you contact us 72 hours prior to your order date, we can defer your order to another date or we can offer you a refund.
The reasoning behind our policy is once you have placed your order, we have already committed resource and ingredients to your order and this time could have been spent completing another customers order.